webzino

IT Service Management

Webzino Technologies is one of the IT services company or IT service provider that offers IT Service Management solutions that are fast, accurate, and cost-effective, whether you want to operate in the cloud, in a hybrid model or your own data center. IT service management (ITSM) is a set of practices for implementing, delivering, and managing IT services for end-users in a way that meets the stated goals of the business.

Critical Abilities in IT Service Management Software

Service Desk
Service Desk

The service desk or trouble ticketing is the single point of contact for IT Support including incidents and service requests management, handling communication with users, automated ticket tracking, and email notifications to help resolve issues efficiently.  With the right toolset, your service desk can improve IT and business processes across the organization to run more efficiently and also allow users to self-service access for users helps them find answers to common problems quickly.

IT Asset Management
IT Asset Management

IT asset management software is responsible to discover IT assets throughout the environment for getting the most return from your IT investment starts with a clear view of all your hardware and software assets. This software is beneficial to connect IT assets to services for better change management and faster issue resolution.

Knowledge Management
Knowledge Management

Knowledge Management is the practice of capturing, organizing, and making available a body of knowledge within the service management organization to solve problems faster. And, you can reduce the burden on IT and significantly improve customer satisfaction by putting the right information in front of the right people at the right time.

Service Catalog
Service Catalog

Service catalog plays an important role in IT service management and customers access the IT solutions depending on your service catalog. Our team helps you avoid catalog sprawl by aggregating hardware, software, and services from multiple cloud-based sources in turning your service catalog into a modern service app store.

Configuration Management Database (CMDB)
Configuration Management Database (CMDB)

CMDB is the best solution where every component, or configuration item managed to deliver an IT service. When you need assurance, whether your information is accurate or not, we can help you in providing a complete, accurate, and up-to-date view of the processes, and technologies that make up your business and IT environments.

Benefits of IT Service Management

  • A fast, agile, trauma-free response
    A fast, agile, trauma-free response

    ITSM makes it easier for IT teams to provide a fast, agile, trauma-free response to unexpected events and new opportunities.

  • Greater transparency
    Greater transparency

    ITSM helps the organization set and meet realistic expectations for service with greater transparency and improved user satisfaction.

  • Reduces risk
    Reduces risk

    ITSM can improve compliance and reduce risk by embedding compliance into IT service design, delivery, and management.

Contact Us